Know If, How Fast, How Often, And In What Way Your Reps Respond to Leads
How well are your reps following up on inbound web leads? How often do your reps try contacting a lead before giving up? How many phone calls and emails do your reps use in their outbound cadence? These questions can make or break a business and can all be answered with ResponseAudit. Simply designate which webform (for inbound) to test and then receive a detailed report telling you how your reps are responding. For outbound, we will work with you to score your outbound outreach.
For over 10 years we've perfected our research in order to objectively measure customers' performance and show them how to improve. We've found that the immediacy and persistency of phone and email outreach are the two key metrics for success in contacting web leads; that 6-12 is the optimal outbound touches over a 14 day period. ResponsAudit gives you real, unbiassed data on how persistent and immediate your sales team is at contacting your leads.
Different customers expect different service and results. We can provide custom research around your industry and process to ensure that the way you optimize your lead response and outreach is tailored specifically for you and your customers.
We will either audit your inbound inquiries to see how fast you respond and how many attempts you make from a specific webform.
Or we will audit your outbound outreach to see how often and in what manner your team reaches out to an outbound lead.
Request a Free Audit
Use this website to tell us what type of audit we should run. In addition, let us know which lead form on your webiste we should target with our lead profile.
Let the Audit Run
The audit needs to run for 10 business days in order to track the not just the response time but also the lead follow up strategy across the areas of: Attempts: The total number of touch points made. Media: The type of communication methods used. Duration: The time between the first and last attempt. Spacing: The time gap between contact attempts. Content: The messaging used.
Sit down with and InsideSales.com consultant and review your results. The report will score you against our data base of more than 200,000 audits and provide a detailed overview of how good is your lead response strategy. Most importatnly you'll be given best practices so you can optimize your strategy so going forward to win.