Know If, How Fast, How Often, And In What Way Your Reps Respond to Leads
How well are your reps following up on inbound web leads? How often do your reps try contacting a lead before giving up? How many phone calls and emails do your reps use in their outbound cadence? These questions can make or break a business and can all be answered with ResponseAudit. Simply designate which webform (for inbound) to test and then receive a detailed report telling you how your reps are responding. For outbound, we will work with you to score your outbound outreach.
For over 10 years we've perfected our research in order to objectively measure customers' performance and show them how to improve. We've found that the immediacy and persistency of phone and email outreach are the two key metrics for success in contacting web leads. We've also found that 6-12 is the optimal outbound touches over a 14 day period. ResponsAudit gives you real, unbiassed data on how persistent and how immediate your sales team is at contacting your leads.
Different customers expect different service and results. We can provide custom research around your industry and process to ensure that the way you optimize your lead response and outreach is tailored specifically for you and your customers.
How it works.
We will either audit your inbound inquiries to see how fast you respond, or we will audit your outbound outreach
to see how often and in what manner your team reaches out.
We will submit an entity onto your desired web form. We will then track the touches on this entity up to two weeks.
We will work with you to submit the entity into your desired cadence. We will then track the touches for this entity up to two weeks.
Immediate Response & Cadence Audit
After the two week period, we will contact you and go over the detailed report on how your team responded.